How To Order

Payment

All prices are NET TO THE TRADE. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Personal Checks are acceptable for domestic orders. Orders to foreign countries must be paid by credit card, certified check, money order or wire transfer in U.S. funds only. A charge of $10.00 will be added for foreign wire transfers and credit card orders and Fabric Selection Guides.

Delivery

All orders are processed in the order they are received. Shipments of stock items are made promptly. Textile items are made to order and will take longer depending on our production schedule. FedEx is used for ground and air shipments. Foreign orders shipped must be prepaid prior to shipment.

Returns and Cancellations

Upon receipt of your products, promptly inspect to insure the exactness of your order. All interior items are made to order in color combinations of your choice and are therefore not returnable unless we are at fault. Any returns require prior authorization. No returns for credit or replacement will be honored after 30 days from date of delivery. Authorized returns must be prepaid. Returned goods subject to 35% handling charge unless we are at fault. Cancelled orders before manufacture are subject to 5% handling charge. Cancelled orders in production are subject to 35% handling charge.

Shipping Costs

Because of variables in carton sizes, shipping fees cannot be determined until the time of crating. Shipping charges will be reflected by actual/dimensional weight and destination. In addition, a handling fee of $5.00 will be applied to each package. COD shipping is not available.

Certification

All interior products manufactured by Airtex Products, Inc. are certified with PMA (parts manufacturing approval). This certification will be attached or enclosed for each manufactured item. Certification is not provided for yard goods or bulk items.

All interior items meet fire resistance requirements of FAR 23-853(a).

How to Order by Fax or Mail

The order form above may be used, or you may simply fax or write us a letter, listing each item on a separate line. Be sure to state the make, model and year of manufacture and serial number of your plane to assure a proper fit. When ordering cushion upholstery and wall panels, it is advisable to send us photos of your interior, as some models were available with optional type seating arrangements. Photos make it possible for us to identify the type you have. Check your log book for any indications of alterations, such as added rear windows, chair replacements or re-vamped cushioning. Such information may not have been recorded; so, the photos can confirm the correct replacement item. The responsibility is yours if you fail to supply sufficient information.

Loss or Damage

Shipments should be inspected immediately upon receipt for shortage or damages and any claims should be placed with the delivering carrier together with the receipt bearing the driver's acknowledgement of the loss or damage noted thereon. Our responsibility ends with acceptance by the carrier.